Frequently asked questions
The essentials about credits, payment, generation and your account.
How do credits work?
Each video uses credits based on its quality and length. You see the cost before you confirm the generation, and credits never expire.
How much does a video cost?
480p costs 7 credits per second, 720p costs 14 and 1080p costs 28. A 10-second video in 720p costs 140 credits.
How do I pay?
With Pix, using the QR code or the copy-and-paste code. Credits are added as soon as the payment is confirmed.
What if the generation fails?
Your credits are refunded automatically. There are no free re-generations if you don't like the result.
Can I use my own photos?
Yes. When you create a video, upload up to 10 reference photos: they replace the template's photo. Your photos go straight to the generation and are not stored. The scene stays the same as the template's.
How long are my videos kept?
For 14 days after generation. After that, the video is deleted and can't be recovered, so download the MP4 of any video you want to keep. You can also delete a video earlier in My videos.
How does the affiliate program work?
You share your link and choose between 25% in credits or 15% in cash on your referrals' purchases for 90 days. Withdrawals via Pix from R$15.
How do I delete my account?
In My account, under "Delete account".
Still have questions?
Reach us at [email protected].